Term & Conditions Page

1. Pricing 

   1. Except where noted otherwise, the list price or suggested price displayed for products on jaigo.com.bd represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The list price or suggested price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. 

2.      Despite our best efforts, a small number of the items in our catalog may be mispriced. If the MRP of an item sold by jaigo.com.bd is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. And if the stated price on the product is lower than jaigo.com.bd, we will, either refund the amount or replace the product according to your preference, when acknowledged. 

 2.     Return Policy 

     A user may return any product during the time of delivery, or within 7 days if: 

a)        Product does not meet user’s expectation. 

b)        Found damaged during delivery 

c)        Have doubt about the product quality and quantity 

d)        Received in an unhealthy/ unexpected condition 

e)        Is not satisfied with the packaging 

f)         Finds product unusable 


           We are continuously monitoring accounts of customers with excessive requests of returns and refunds. We take necessary steps to prevent this. 

 3.   A user may return any unopened or defective up to 20% and less, item within 7 days of receiving the item. But following products may not be eligible for return or replacement: 

a)        Damages due to misuse of product 

b)        Incidental damage due to malfunctioning of product 

c)        Any consumable item which has been used/installed 

d)        Products with tampered or missing serial/UPC numbers 

e)        Any damage/defect which are not covered under the manufacturer's warranty 

f)         Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered. 

 

13.1     jaigo.com.bd tries its best to serve the users. But if under any circumstances, we fail to fulfill our commitment or to provide the service, we will notify you within 24 hours via phone/ text/ email. If the service, that jaigo.com.bd fails to complete, requires any refund, it be done maximum within 7 Days after our acknowledgement.

13.2     Refund requests will be processed under mentioned situation:

- Unable to serve with any product.

- Customer returns any product from a paid order.

- Customer cancels a paid order before it has been dispatched.

For all the above three scenarios, the refund amount will be sent to jaigo.com.bd Balance of the customer. And the balance can only be used to purchase at jaigo.com.bd. Upon customer's request, jaigo.com.bd will transfer the refund amount to the user's original payment source within 7 days. Refund is only allowed for customers who have paid via bKash or card or other electronic method. For the orders that are paid via Cash, refund is only to be given through jaigo.com.bd Credits.